Roof to Meter respects your privacy and handles personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law. This policy explains what may be collected when you visit this website, how it is used, and the choices available to you.
Information we collect
We may automatically collect limited information when you use the site, including IP address, browser type, device type, operating system, referring pages, pages viewed, date and time, and general location derived from your IP address. We also collect information you send by email, such as your name, email address and message content.
We use cookies, pixels and similar technologies. Cookies are small text files placed on your device. They help the site function, remember preferences, measure traffic and support advertising. You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the site work.
We maintain log files that may include IP addresses, browser details, internet service provider, timestamps and referring or exit pages. Log files are used for security, troubleshooting, analytics and site administration.
How we use information
Information is used to operate, maintain and improve the website; understand how visitors use our guides; respond to emails; monitor security and prevent abuse; comply with legal obligations; and display advertising that supports the site. We do not sell your personal information. We process information where you consent, where it is necessary to respond to you, where we have a legitimate interest in operating and improving the site, or where the law requires it.
Advertising and Google AdSense
This site is supported by advertising. Some pages display ads served by third parties, including Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's advertising cookies enable it and its partners to serve ads based on your visits to this and other sites.
You may opt out of personalised advertising at https://adssettings.google.com. You can also opt out of some third-party vendors' use of cookies for personalised advertising at https://optout.aboutads.info. Opting out does not stop ads; it means ads may be less relevant to your interests.
Third-party ad networks and service providers have their own privacy policies, and we encourage you to review them. Google's privacy policy is at https://policies.google.com/privacy. Other third parties may include analytics providers, advertising partners and social media platforms whose tools are embedded on the site. Their handling of your information is governed by their own policies.
Analytics
We may use analytics services to collect aggregated, non-identifying information about how visitors use the site. This helps us see which pages are useful and where improvements are needed. Analytics tools may set cookies or similar technologies. You can limit analytics cookies through your browser settings or available opt-out tools.
Disclosure of information
We may disclose information if required by law, court order or regulatory request; to protect our rights, property or safety; to service providers who help us operate the website and who must protect it; or in connection with a merger, sale or transfer of the site. We take reasonable steps to ensure recipients handle personal information in line with POPIA.
Children's privacy
This website is not directed at children. Under POPIA, a child is a natural person under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, email [email protected] so we can take appropriate steps to delete it.
Data security and retention
We use reasonable technical and organisational measures to protect information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described here or as required by law, then delete or de-identify it.
Your rights
Subject to POPIA, you may have the right to access personal information we hold about you, request correction or deletion, object to certain processing, withdraw consent where processing is based on consent, and complain to the Information Regulator of South Africa. To exercise these rights, email [email protected]. We may need to verify your identity before acting on a request.
Contact us
If you have questions about this Privacy Policy, want to raise a privacy concern, or wish to exercise your rights, email [email protected]. We will review your message and respond as soon as reasonably possible.